This is the Data Processing Notice (also known as a Privacy Policy) of Adventure Cycles Limited. It is issued in compliance with the Data Protection (Bailiwick of Guernsey) Law, 2017 “the Law”
We care about your personal data and ensuring you are informed about how we use it. We promise to protect your data, and to manage any information you share with us in line with data protection law.
This Notice sets out how and why we collect and use your personal data and our legal basis for doing so.
Who are we?
We are Adventure Cycles Limited. We are registered with the Guernsey Registry (56845). We are also registered with The Office of the Data Protection Authority (DPA6503).
What do we do?
Our core business model is the sale of cycles, parts and accessories along with providing servicing and maintenance of cycles.
What data we collect
We only hold names, email address and phone numbers of our customers. This not only enables us to contact our customers and to enable us to carry out our core business services, but also to comply with statutory requirements and our legal obligations.
Where does this data come from?
The personal data we process is given to us directly by you, our customers. We do not collect any personal data from any other sources.
How we use your personal data
We use personal data to be able to contact customers following completion of workshop work orders, warranty recalls and special ordered items have been received.
Our lawful basis for processing your personal data
In order to be able to provide you with the services you require, we use our legal contractual basis for processing your personal data or rely on our legitimate business interests.
Consent
In instances where we are not relying on a contractual or legitimate business interests’ basis, we rely on consent to lawfully process your personal data. This can be obtained orally or by email process. You have the right to withdraw your consent at any time, however, it must be highlighted that by withdrawing your consent we may not be able to provide you with our core business services.
Types of personal data we collect
- Your contact details, such as name, email address and contact number
- A record of our communications with you (emails only for one year then they are deleted)
Special category data
We do not process Special Category Data as defined by the Law.
Sharing of your personal data
We do not share your personal data with any third party.
Transfer of data
We do not transfer your personal data outside the Bailiwick of Guernsey.
Direct marketing
We do not use any form of direct marketing.
Retention of data
All data is retained securely and only used for the purposes for which it was collected under the Law. Data is only retained for as long as is required to comply with our statutory obligations, in order for us to provide you with the services forming part a contract or with your consent. In any event, data is reviewed and weeded accordingly after four years.
Your rights
The Law provides you with a number of rights, but specifically and of relevance, you have the right to:
- request confirmation of the personal data that we hold about you and what we are doing with your data
- request correction of your personal data if incorrect, out of date or incomplete
- request that we stop any consent-based processing of your personal data after you have withdrawn that consent
Social media
This notice does not cover any third-party websites or social media sites used in conjunction with Adventure Cycles Limited. We are not responsible for the actions or activities of third-party website/social media outlets. You are advised to read the data collection and privacy statements on other websites and social media outlets you visit.
Cookies
We only hold anonymous cookies on our website, any personal contact details are deleted after 30 days on the website contact forms.
Contacting us
We are defined as a Controller according to the Law. If you have any questions or queries regarding how your personal data is being managed, please contact Sam Rouxel by emailing sales@adventurecycles.net
Contacting the regulator
If you feel that your personal data has been handled incorrectly or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the data protection regulator – The Office of the Data Protection Authority (ODPA). You can contact them for advice by writing to:
The Office of the Data Protection Authority
St Martin’s House
Le Bordage
St Peter Port
Guernsey
GY1 1BR
by telephoning (01481) 742074 or by email to enquiries@opda.gg or you can submit a complaint online at www.odpa.gg and complete the ‘make a complaint’ section.
Last updated: August 28, 2024